The Diagnostic-first Methodology.
Every engagement starts with The Diagnostic — not because we say so, but because engagements that skip it underperform by ~40%. We measured it.
Phase 1 — The Diagnostic ($2,500 · 14 Days)
Before we write a single line of agent code, we spend two weeks inside your operations. We map every tool, every data flow, every manual handoff. We score your workflows by friction — hours, cost, error rate, frequency, and AI fit. Then we rank your top 5 automation candidates by hard ROI and build a deployment specification.
The Diagnostic fee is 100% credited against your build tier. It pays for itself before the first agent ships.
Phase 2 — Build
Based on the Diagnostic roadmap, we build your agents in your accounts. Your CRM, your data, your API keys — nothing lives on our servers. Typical first deploy: 14 days from kickoff.
Phase 3 — Retainer
After deployment, the monthly retainer covers tuning, evals, new agents, and on-call. We run a continuous eval suite that pages on regression before your users notice. Cancel anytime after the 3-month minimum — you keep the source code, prompts, integrations, and a full transition document.
Principles
- You own everything. Code, prompts, and data stay in your accounts.
- Outcomes over outputs. We measure hours recovered and dollars moved, not ticket velocity.
- No vendor lock-in. We recommend tools based on your use case, not our margins.
- Eval-driven. Every agent has a continuous test suite. We catch regressions before you do.